Shipping & Returns
In keeping with the MTS mission statement, of being an actively sustainable brand with a policy to reduce waste in fashion (I want to be a part of the solution to our current environmental crisis.) All orders are handmade to order. Which means that your order can take up to 2 weeks to be dispatched. I promise that the quality and love poured into each item is worth the wait! ❤.
With the current Covid-19 situation, we are working hard to ensure our manufactures are safe and are adhering to the necessary precautions when handling and producing your orders.
All swimsuit orders will be packaged in branded More than swim UK eco friendly biodegradable and compostable packaging.
UK Subscription boxes, Art prints and Accessories:
Are sent out to you with a flat rate of £5.00 Standard royal mail postage.
Swimwear is posted Special delivery signed and tracked to assure safe arrival of your order.
2-7 days from dispatch
European tracked and signed for
7-10 days from dispatch
Rest of the World
International tracked and signed for
7-14 days from dispatch £16.00
We know you’ll love your new swimwear as much as we do. Each garment has gone through a stringent design process to create the perfect swimsuit for you.
You can return or exchange any items from your order for up to 14 days from the date it arrives with you. Simply contact us at firstname.lastname@example.org with details of the items you’d like to return and we will send you a form to fill in your requestto add to your parcel.(Sale items do not qualify for free returns).
Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
We are happy to accept returns against any unworn and unwashed items returned in the same condition as you received them. Please keep any tags or hygiene strips attached.
You have a legal obligation to take reasonable care of the goods whilst in your possession. It is your responsibility to ensure purchased goods are suitable before making them unreturnable. Do not affix return labels, stickers or sellotape directly to the product box or product packaging. Item(s) returned as such will be treated as being damaged.
Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
If you’re feeling unsure about our sizing,
We recommend using a tracked or signed for service when returning an item. We do not provide any guarantees that we will receive your return.
We aim to process all returns within 48-72 hours of receipt and your refund will be with you within 14 days. Please note that shipping costs cannot be refunded.
Our return address is: More Than Swim UK, 257 Rocky Lane, Nechells, Birmingham, B7 5EY, UK